Cancellation & Refund Policy

DealUp may offer optional paid premium services to sellers. These services may provide additional visibility, promotional features, analytics or other marketplace tools.

The applicable price and service details will be displayed before payment.

A user may request cancellation of an eligible premium service by contacting DealUp support.

Cancellation of a subscription does not automatically guarantee a refund. Refund eligibility is determined according to this policy and the specific service purchased.

A refund may be considered in cases such as a duplicate payment, a confirmed payment-processing issue, or another situation approved by DealUp after review.

Refund requests are reviewed individually based on the payment and service details.

Premium services that have already been substantially used or delivered may not be eligible for a refund.

Refunds may also be declined where a user has violated DealUp Terms and Conditions or misused the platform.

To request a refund, contact DealUp support and provide the relevant transaction or account information.

Once a refund is approved, it will be initiated through the applicable payment method or payment provider, subject to the provider's processing timelines.

Payments for eligible DealUp services may be processed through third-party payment providers such as Razorpay.

Payment confirmation and refund processing may therefore also depend on the applicable payment provider.

DealUp may update this Cancellation & Refund Policy when services, payment processes or business practices change.

The latest version will be published on this page.